Return-Policy

Return and Refund Policy

Effective Date: December 7, 2024

1. Introduction

At Leopard.ly LTD, we are committed to providing an exceptional experience for our customers across all platforms, including the Leopard.ly online store and the FitGate application. This policy outlines the terms and conditions for refunds, returns, and exchanges to ensure clarity and transparency.

2. FitGate Refund Policy

The FitGate application offers a variety of training packages tailored to meet diverse user needs. Our refund policy for FitGate is designed to balance customer satisfaction with the digital nature of the services provided.

2.1. Packages Overview

  • Free Package:
    • Includes limited features at no cost.
    • Not eligible for refunds or exchanges.
  • Paid Packages (Basic and Gold):
    • Offer additional features and advanced benefits.
    • Eligible for refunds under specific conditions.

2.2. Refund Conditions for Paid Packages

  • Payments via Electronic Gateways:
    • Customers may request a full refund for Basic or Gold packages if the request is submitted within the same month of purchase.
    • The original purchase invoice must be provided.
  • Payments via Recharge Cards (Vouchers):
    • Payments made through recharge cards are non-refundable.
    • Customers are advised to carefully review package details before completing the purchase.

2.3. Additional Refund Guidelines

  • Refund requests must be submitted via email to support@leopard.ly during working hours (10:00 AM – 10:00 PM Libya Time).
  • Customers must include their registered name and the training package name to facilitate processing.
  • Refunds are not available:
    • After the month of purchase has ended.
    • If all services in the package have been fully utilized.

2.4. Refund Processing

Refunds will be issued to the original payment method used during purchase and may take 1–2 business days to process. Customers will receive email confirmation once the refund is processed.

2.5. Refund Alternatives

Customers who paid via electronic gateways may opt to convert their refunded amount into points or in-app credit for future purchases within the FitGate application.

2.6. Satisfaction Guarantee for New Customers

New customers are eligible for a full refund within 30 days of purchase if unsatisfied with the service, applicable only to payments made via electronic gateways.

2.7. Subscription Cancellation

When a refund is issued, the corresponding subscription will be automatically canceled, and no further renewals will occur. For more details, visit the FitGate Refund Policy page at: https://edu.leopard.ly/refund-policy/

3. Leopard.ly Online Store Return Policy

The Leopard.ly online store ensures a hassle-free return and exchange process for physical products to guarantee customer satisfaction.

3.1. Return Conditions

  • Items can be returned within 30 days of purchase for a full refund or exchange.
  • The returned item must be in its original condition with tags and packaging intact.

3.2. Return Process

To initiate a return, contact our customer service team at support@leopard.ly with the following details:

  • Order number.
  • Reason for return.

Our team will provide instructions for returning the item and processing your refund or exchange.

3.3. Shipping Costs

  • Shipping charges are non-refundable, except in cases where:
    • The item is defective.
    • We made an error with your order.
  • Customers are responsible for return shipping costs unless the return is due to a defect or mistake.

4. Combined Terms

4.1. Refunds and Exchanges

Refunds for both Leopard.ly and FitGate platforms are processed based on the payment method used during purchase:

  • FitGate: Refunds for electronic payments will be issued back to the original payment method or converted into points/credit upon request.
  • Leopard.ly Store: Refunds will be issued back to the original payment method after the returned item is inspected and approved.

4.2. Non-Refundable Scenarios

  • FitGate Recharge Cards (Vouchers): Payments made using recharge cards are non-refundable.
  • Leopard.ly Shipping Costs: Shipping fees are non-refundable unless due to a defect or error.

4.3. Customer Responsibilities

  • Customers must provide accurate information during refund/return requests to ensure a smooth process.
  • Items returned to the Leopard.ly store must meet the stated return conditions for approval.

5. Contact Information

If you have any questions, concerns, or requests related to returns or refunds, please contact us:

  • Email: support@leopard.ly
  • Phone: [Your Contact Number]
  • Working Hours: 10:00 AM – 10:00 PM Libya Time

6. Legal Disclaimer

Leopard.ly LTD reserves the right to modify this policy at any time. Updates will be communicated through email or platform notifications. By using our services, you agree to this Return and Refund Policy.

© 2024 Leopard.ly LTD. All rights reserved.